Privacy Policy

Last updated: March 11, 2026

Introduction

Catalina Cleaning ("we," "us," or "our") operates the website https://catalinacleaning.com and provides residential and commercial cleaning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We may collect the following information when you interact with us:

  • Contact information: name, email address, phone number, and mailing address when you request a quote, book a cleaning, or contact us
  • Service details: home size, cleaning preferences, and scheduling information
  • Payment information: credit card and billing details processed securely through our third-party payment processor (Stripe)
  • Communications: messages you send us via email, text, phone, or our website contact forms
  • Reviews and feedback: any reviews or feedback you voluntarily provide about our services

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device information such as screen resolution and device type

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect and analyze information about website usage. You can learn more about how Google uses data at Google's Privacy Policy.

How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage cleaning services
  • Process payments and send invoices
  • Communicate with you about bookings, reminders, and updates
  • Respond to your inquiries and customer support requests
  • Send promotional communications (you can opt out at any time)
  • Improve our website, services, and customer experience
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: third-party companies that help us operate our business, such as payment processors (Stripe), scheduling platforms (BookingKoala), CRM systems (GoHighLevel), and analytics providers (Google Analytics)
  • Cleaning professionals: we share your name, address, and service details with the cleaning professional assigned to your booking
  • Legal requirements: we may disclose information if required by law, regulation, or legal process

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment information is processed through Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of promotional emails by clicking "unsubscribe"
  • Request a copy of the data we hold about you
  • Disable cookies through your browser settings (note: this may affect website functionality)

To exercise any of these rights, contact us at info@catalinacleaning.com or call (786) 305-6088.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: