Terms of Service

Last updated: October 8, 2026

Agreement to Terms

By accessing our website at https://catalinacleaning.com or using the services provided by Catalina Cleaning ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Services

Catalina Cleaning provides residential and commercial cleaning services including standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, and Airbnb turnover cleaning. Services are available in select metropolitan areas across the United States.

All services are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

Booking and Scheduling

  • Bookings can be made through our website, by phone, or via our online booking platform (BookingKoala).
  • By placing a booking, you agree to provide accurate and complete information about the property and service requirements.
  • We will confirm your booking via email or text message. A booking is not guaranteed until you receive confirmation from us.
  • You are responsible for ensuring safe and reasonable access to your property at the scheduled time.

Pricing, Payment, Holds and Charges

  • Prices are based on the information you provide at the time of booking (home size, number of bedrooms/bathrooms, service type, condition, pets and any add-ons).
  • Final pricing may be adjusted if the actual scope of work differs significantly from the booking details provided. We will tell you before any adjustment is charged.
  • A card on file is required to confirm a booking. We do not accept cash. Card payments are processed securely through Stripe.
  • Hold: about 48 hours before each scheduled clean, we place a temporary authorization hold on your card for the full amount of that clean. A hold is not a charge, but it reduces your available credit until it is released or used. If the hold fails, we will contact you for a working card; if we cannot get one, the booking may be cancelled.
  • Charge: your card is charged for each clean after it is completed, against that hold.
  • Recurring plans: each visit in a weekly, every-other-week or monthly plan is held and charged the same way, at the rate shown when you booked, until you cancel the plan. There is no contract and you can cancel the plan at any time, subject to the cancellation terms below.
  • By agreeing to these terms when you book, you authorize Catalina Cleaning to place these holds and make these charges on the card you provide.

Cancellation and Rescheduling

  • You may cancel or reschedule a clean at no charge any time before the day of the clean. Any hold on your card is released.
  • Same-day cancellation: cancelling or rescheduling on the day of the clean carries a $50 cancellation fee, charged to your card on file. We will tell you before we charge it.
  • If our cleaning professional is unable to access the property at the scheduled time due to lockouts or lack of entry instructions, the visit is treated as a same-day cancellation.

Satisfaction Guarantee and Refund Policy

We stand behind our work, and we fix problems rather than leave you with them.

  • If you are not satisfied with any part of your clean, contact us within 24 hours of the clean by text, phone or email, with photos if you can.
  • We will make it right, usually by sending a cleaner back to redo the affected areas at no charge, or with a credit toward your next clean.
  • Refunds, partial or full, are at our discretion. A clean that was completed as booked is not otherwise refundable.
  • Problems reported more than 24 hours after the clean may not be eligible for a re-clean, credit or refund.
  • Because we always offer to fix a problem first, please contact us before disputing a charge with your bank or card issuer, so we have the chance to resolve it.

Liability and Damages

  • Catalina Cleaning carries general liability insurance. In the event of accidental damage to your property during a cleaning, please notify us within 24 hours.
  • We are not liable for damage to items that are inherently fragile, improperly secured, or in pre-existing poor condition.
  • Our liability for any claim is limited to the cost of the cleaning service provided.
  • We are not responsible for items of extraordinary value (jewelry, art, collectibles) unless specifically noted and agreed upon before the service.

Your Responsibilities

As a client, you agree to:

  • Provide a safe working environment for our cleaning professionals
  • Secure pets during the cleaning appointment
  • Disclose any hazardous materials or conditions in the property
  • Ensure entry access as agreed (keys, codes, or being present)

Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable laws
  • Attempt to interfere with or disrupt the website's functionality
  • Submit false or misleading information through any forms on the website
  • Reproduce, distribute, or modify any content on the website without our written permission

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Catalina Cleaning and is protected by applicable copyright and trademark laws. You may not use our content without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Catalina Cleaning shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Catalina Cleaning, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from your violation of these Terms of Service or misuse of our services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these terms shall be resolved in the courts of Miami-Dade County, Florida.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our website or services constitutes acceptance of any modifications.

Contact Us

If you have questions about these Terms of Service, please contact us: